About Telecontact

Telecontact is an outsourcing call center. We are writing books and receiving international awards for things which our colleagues are just implementing..

We do not sell agents or technical solutions, we release your core business from the necessity to think about ours.

The constant leader

— we are among the top three leaders of the domestic industry under the confirmed turnovers (Source: RBC «Russian market of the outsourcing call centers»; iKS-Consulting)

  • Telecontact was launched in 1999. The first contact center in Eastern Europe, whose activity was based on IP-technologies, author of the first implementation of a professional WFM system in Russia.
  • The first office in Ukraine was opened in Zhytomyr in 2011.
  • The second office in Ukraine was opened in Kropyvnytskyi in 2013
  • The most popular call center of all the market players
    (Source: iKS-Consulting)
  • 2700+ workplaces, 4000+ employees.
  • Experience in implementing the largest and most complex projects for business leaders.
  • License for technical protection of confidential information.
  • ISO 9001, PCI DSS certificates, certified ORS coordinators are available in the staff.
  • Maximum business stability:
    Technical — 12 geographically distributed sites.
    Commercial – none of the customers is ≥ 10% of turnover.

Hall in Telecontact office, Zhytomyr
Hall in Telecontact office, Zhytomyr

Chronology of international awards adjudged to TELECONTACT since 2011, ContactCenterWorld.com:

Best Technology Innovation — Internal Solution:

  • 2016, World Finals: Ranked #1;
  • 2016, EMEA: Ranked #1;
  • 2014, EMEA: Ranked #2;
  • 2013, World Finals: Ranked #2;
  • 2013, EMEA: Ranked #1

Best Outsourcing Partnership:

  • 2016, World Finals: Ranked #1
  • 2016, EMEA: Ranked #2

Best Contact Center:

  • 2014, EMEA: Ranked #2;
  • 2013, EMEA: Ranked #2

Best Outbound Campaign:

  • 2014, EMEA: Ranked #2

Best Contact Center Support Professional — Workforce Planning:

  • 2013, EMEA: Ranked #1;
  • 2013, World : Ranked #1

Best Incentive Scheme:

  • 2017, World Finals: Ranked #1
  • 2017, EMEA: Ranked #1
  • 2012, EMEA: Ranked #2

Best Recruitment Campaign:

  • 2012; EMEA: Ranked #2;
  • 2011, EMEA: Ranked #2

Best Contact Center Trainer:

  • 2011, EMEA: Ranked #1;
  • 2011, World Finals: Ranked #2

Telecontact! And we will pick the best possible options for your project implementation.