Telecontact is an outsourcing call center. We are writing books and receiving international awards for things which our colleagues are just implementing.
We do not sell agents or technical solutions, we release your core business from the necessity to think about ours.
Our experience allows us to assert that we have already made projects that are similar to the query for which you are located here. Our business processes allow the experience not only to accumulate, but also to use it effectively to realize your task.
Agree, it's nice when the partner "already sailed", and does not train on your company in a new kind of service.
50 terms of CALLCENTROLOGY are the basic definitions and key metrics for monitoring and successful operation of a call center. These metrics are the result of Telecontact's re-working of the COPC standard for the operation of a modern call center. The implementation and monitoring, recommended by KPI, allow forming the work flows so that the growth of service, quality and revenue will be achieved together with reducing costs.More