We do everything you've ever heard about contact centers

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About Telecontact

Telecontact is an outsourcing call center. We are writing books and receiving international awards for things which our colleagues are just implementing.
We do not sell agents or technical solutions, we release your core business from the necessity to think about ours.

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Services

Our experience allows us to assert that we have already made projects that are similar to the query for which you are located here. Our business processes allow the experience not only to accumulate, but also to use it effectively to realize your task.
Agree, it's nice when the partner "already sailed", and does not train on your company in a new kind of service.

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telecontact, услуги

CALLCENTROLOGY

50 terms of CALLCENTROLOGY are the basic definitions and key metrics for monitoring and successful operation of a call center. These metrics are the result of Telecontact's re-working of the COPC standard for the operation of a modern call center. The implementation and monitoring, recommended by KPI, allow forming the work flows so that the growth of service, quality and revenue will be achieved together with reducing costs.

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Contacts

Representations

Describe the essence of the desired project

We will find free time with a manager specializing in your area and sphere, and he will contact you within a working day.
Invariably we are among the three leaders of the domestic industry according to the version of RBC's research
19
years of experience
ISO, PCI DSS
certification
international clients
12
presence offices
We mainly deal with complex projects and business process outsourcing
+380 (412) 55-44-33
Telecontact.Zhitomir
tele@telecontact.ua
Your personal data can be processed by TELEKONTAKT ZHITOMIR LLC (address: 10025, Zhitomir, Vitruka St., 9th, 4th floor), as well as to affiliated persons for processing my personal data in order to facilitate employment. This consent is issued for an indefinite period. Under the processing of personal data, I understand the collection, registration, accumulation, storage, adaptation, updating (updating, modification), use, distribution, depersonalization, destruction and any other actions (operations) on personal data. Under personal data I understand any information that relates to me as a subject of personal data, including last name, first name, patronymic, year, month, date and place of birth, address, family, social status, education, profession, income, other information. The content of my rights as a subject of personal data in accordance with the Law of Ukraine "On the protection of personal data" I know and understand.